IMAM SETIAWAN

Account Manager & Business Development Specialist

Logistics & Vendor Management

🏆 Key Achievements
🥇 JUARA 1 GrabFood IdeaFest Nasional 2022
Project Leader – GrabFood IdeaFest Nasional
Memimpin Team Asrama Putra dan meraih Juara 1 kompetisi inovasi GrabFood tingkat nasional dengan skor tertinggi (56 poin) dari 459 peserta, mengungguli seluruh tim lain secara nasional.
98%+ On-Time Delivery
Konsisten mencapai target SLA pengiriman di atas 98% di seluruh operasional logistik selama menjabat sebagai Supervisor Operasional.
Cost Optimization
Menekan biaya operasional vendor melalui optimasi armada dan rute pengiriman secara berkelanjutan.
Business Expansion – B2B / B2C / B2G
Mengembangkan partnership baru di tiga segmen sekaligus (B2B, B2C, B2G), memperluas portofolio klien logistik secara signifikan selama menjabat sebagai Business Development.
Merchant Growth & Retention – GrabFood
Mencapai target pertumbuhan merchant dan meningkatkan retensi melalui strategi komunikasi dan relationship management, serta mendorong adopsi fitur Boost Ads untuk menaikkan visibilitas dan pendapatan merchant.
🗳️ Proyek Strategis Nasional
Pengawalan Logistik Pemilu – KPU Kabupaten Tasikmalaya
Dipercaya mengantar surat suara dari Gramedia ke KPU Kabupaten Tasikmalaya (9 April 2025), memastikan distribusi dokumen krusial demokrasi tiba tepat waktu dan aman dengan pengawalan tim logistik profesional.
📊 Ringkasan Profil
4+
Tahun Pengalaman
98%
Delivery Performance
500+
Kota di Indonesia Terlayani
17.000+
Shipment Tertangani
📦 Operations Management 🤝 Business Development 📋 Vendor Management 🛵 Account Management (GrabFood) 🗳️ Project Logistics (National Election)

Lebih dari 4 tahun pengalaman lintas bidang operasional logistik, business development, vendor management, dan account management — mencakup PT Antero Bahana Cemerlang (ABC Express) dan PT Grab Indonesia.

💼 Work Experience

Supervisor Operasional

PT Antero Bahana Cemerlang (ABC Express)

Nov 2023 – Present

  • Oversee daily logistics operations ensuring 98%+ OTD
  • Lead operational team to enhance productivity
  • Optimize fleet & route management for cost reduction

Business Development

PT Antero Bahana Cemerlang (ABC Express)

Feb 2023 – Nov 2023

  • Identified & developed new B2B, B2C, B2G opportunities
  • Engaged prospective clients with strategic outreach
  • Managed negotiation & closing process with new customers

Account Manager – GrabFood

PT Grab Indonesia

2019 – 2023

  • Managed strategic relationships with active merchants
  • Promoted Boost Ads adoption to enhance merchant revenue
  • Achieved merchant growth targets via relationship management
🎯 Core Competencies
Operations ManagementExpert
Business DevelopmentExpert
Team LeadershipAdvanced
Vendor ManagementExpert
Problem Solving & AnalysisAdvanced
📜 Certifications & Training
The Power of Selling Skills
Certificate of Attendance • ABC Express, Jakarta • 23–24 Juni 2023
Leadership Challenge & Bela Negara Training
Sertifikat No. S-PKD/145/XII/2025 • KOPASSUS × Aksoro • Cijantung, 13–14 Desember 2025 • Lulus dengan hasil baik
Project Leader Idea Fest GrabFood Nasional – Juara 1
PT Grab Indonesia • 2022
Optimalisasi SLA Pengiriman
Consistent 98%+ On-Time Delivery
✅ HR Assessment Areas
Assessment AreaRating
Technical ExperienceStrong
Leadership & Team ManagementStrong
Business DevelopmentExpert
Problem SolvingStrong
Communication SkillsAdvanced
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